The study measures satisfaction based on six key factors: billing and payment; cost; coverage and benefits; customer service; information and communication; and provider choice, as well as other key aspects of member engagement. HAP received the highest regional score among eligible health plans and excelled in overall customer satisfaction. HAP was the top regional performer on coverage and benefits, as well as cost.
The Member Health Plan Study is the result of responses from 28,809 members of 146 health plans in 22 regions throughout the U.S. The study is based on member responses between January and March 2019, with respondents being asked to evaluate their experience over the past 12 months.
“We are thrilled about HAP’s most recent J.D. Power honor,” said Dr. Michael Genord, interim president and CEO, HAP. “Our goal is to put HAP members at the center of everything we do. This year’s J.D. Power member satisfaction ranking is a reflection of how HAP employees put these efforts into practice every day.”
This article appeared in PR Newswire. Read the full story here.